Our client is looking for an Account Manager to join their rapidly growing team in their downtown Toronto office. Reporting to the Vice President of Sales, as an Account Manager for existing business, you will work closely with the customer success team and and the team of subject matter experts to renew contracts with existing customers, and to grow contract values by expanding usage and upselling new products and solutions.
The ideal candidate will have extensive customer facing experience, will enjoy upselling, have strong initiative, be achievement-oriented, and will thrive in a fast-paced, high growth, and dynamic environment.
Exceeding revenue objectives ensuring a high level of customer retention and ensuring a high level of customer engagement and hunting for new business within your book of business.
Being familiar with each clients’ software usage and other client health indicators
Ongoing value-add communication with clients
Preparation and delivery of business proposals/quotes
Delivery of sales presentations
Negotiation of contracts for renewals and new business
Accurately forecast both recurring & new sales revenue using CRM
Keep informed of product line, competition and industry trends that may impact client business activities
Attend Industry specific tradeshows and conferences to support marketing programs
Actively build product knowledge to ensure a high level of literacy on the clients solutions
Previous software sales, account management, customer success or relevant experience in the technology industry
Successful track record of sales or account management in a primarily inside sales driven role
Consistent overachievement of quota and revenue goals
Knowledge of SaaS business model and software sales cycle
Experience with CRM software and forecasting tools
Strong communication skills with consultative professional business acumen
Strong planning, negotiation and forecasting skills
Fluent English (other languages considered an asset)